Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App)
• using the GP online system: SystmOnline

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• fill out a repeat prescriptions request form
• bring your paper slip to the surgery

We do not take repeat prescription requests over the phone or email.

Patients requiring medication to take on holiday or trips for business abroad, will be provided up to a period of 3 months.

Medication required beyond 3 months must be obtained from a local source in the country in which you are visiting. Please ensure you have sufficient medication for your trip as in these circumstances, we cannot provide prescriptions to a 3rd party, for example a member of your family to deliver to you whilst abroad.

Collecting your prescription

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at the surgery or fill out a nominate a pharmacy or other dispenser form
• at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• phone our pharmacist after 10am on 01293 574747
• fill out an ask a prescription question form

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. Medication reviews can be made either on the telephone with a doctor, for your convenience or by doctor consultation.

Please take note of any advice provided to you by patient services staff, by notification on the retained part of your prescription or by direct letter. It is in the interest of you our patient, that such reviews are regularly maintained to ensure you receive the most appropriate medication for your needs.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.